Refund policy

Red Valenteen products are made especially for you after your order is placed.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, misprinted or different from what you ordered, contact us as soon as possible at redvalenteen@gmail.com.

Please include your order number and clear photographs of the item and packaging. Once we have reviewed the issue, we will arrange an appropriate replacement, refund or other remedy.

Please DO NOT return an item before contacting us and receiving instructions.

If a return is approved, we will provide the correct return address and instructions. Do not send returns to any address displayed elsewhere on this website, as doing so may delay or prevent us from processing the return. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind and sizing

Because our products are made to order, we do not accept returns or exchanges for change of mind or where an incorrect size or colour was selected. Please check the product description and size guide carefully before ordering.

This does not apply where an item is faulty, damaged, incorrectly supplied or does not match its description.

Cancellations

Orders enter production soon after they are placed. If you need to change or cancel an order, contact us immediately. We will assist where possible, but changes or cancellations cannot be guaranteed once production has begun.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.